Testing higher education service quality scale at Ho Chi Minh City
Corressponding author's email:
vannta@hcmute.edu.vnKeywords:
service quality, HEdPERF (Higher Education Perfomance), higher education serviceAbstract
This study focuses on identifying the scale of higher education service quality in Vietnam basing on the HEdPERF (Higher Education Perfomance) scale. The sample size is 505 students at HCMC University of Technology and Education. Exploratory Factor Analysis (EFA) and Confirmatory Factor Analysis (CFA) have been used for data analysis. The results show that scale of higher education service quality consists of six main factors: (1) academic aspect (AA), (2) reputation (RE), (3) programs issues (PI), (4) staff attitude (SA), (5) access (AC), (6) staff expertise (SE).
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